Overview

Shipping:

  1. Cannabis Products:

    • Shipped by secure courier in odorless packaging as required by law.
    • Limited to Canadian addresses only; no international shipping.
    • Title and risk of loss pass to the buyer upon delivery.
    • The seller is not responsible for undeliverable packages due to customer address errors.

  2. Non-Cannabis Products:

    • Shipped to addresses in Canada only.
    • Title and risk of loss pass to the buyer upon delivery.
    • Similar policy applies regarding undeliverable packages due to customer address errors.

Returns and Exchanges:

  1. Cannabis Products:

    • Returns and exchanges are accepted, subject to legal restrictions and seller’s policies.
    • Refunds and exchanges follow regulations outlined in applicable laws.
    • Assistance provided if there are concerns about product defects or adverse reactions.

  2. Non-Cannabis Products:

    • Returns and exchanges accepted if the product is defective.
    • No returns or exchanges accepted after 30 days from purchase.
    • Product must be in its original condition for returns or exchanges to be accepted.

Additional Notes:

  • Packages returned due to reasons such as being unclaimed, refused by the addressee, or due to incorrect address information may incur a restocking fee and deductions for shipping charges.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

 

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should receive an email with shipping instructions.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us for questions related to refunds and returns.