Effective Date: April 16, 2026
Introduction
At TrapMed, your privacy matters. Neptune Of The North Ltd. is committed to handling your personal information responsibly and transparently. This policy outlines what we collect, why we collect it, and how we protect it — in compliance with PIPEDA and applicable Canadian privacy legislation.
1. What We Collect
When you register and shop with us, we collect the information necessary to serve you safely and legally. This includes your name, contact details, date of birth, and province of residence. Because TrapMed is a medical cannabis retailer, we also collect health-related information — specifically your medical document and authorized purchase amount. For orders, we process payment and shipping details, though we never store your full credit card information. We also collect standard website usage data such as IP addresses and browser information to improve your experience.
2. How We Use It
Your information is used to process and deliver your orders, manage your account, verify your medical eligibility, and keep you informed about your purchases. We are also required by law to submit monthly reports to Health Canada — your data contributes to this reporting in anonymized or aggregated form where possible. If you opted in during registration, we may also send you promotional communications. You can opt out at any time.
3. Who We Share It With
We work with trusted third-party providers for payment processing, shipping, and platform hosting. In some cases, we may need to share your information with healthcare professionals to verify your documentation, or with regulatory authorities including Health Canada as required under the Cannabis Act. We do not sell your personal information — ever.
4. Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent at any time, subject to legal or contractual obligations. To make a request, contact us at info@trapmed.ca.
5. Security
We take data security seriously. Your information is transmitted over encrypted connections, stored on secure servers, and accessible only to authorized personnel.
6. Retention
We keep your information only as long as necessary — to fulfill the purposes described above, or to meet our legal obligations under federal and provincial law.
7. Cookies
We use cookies to support website functionality and collect basic analytics. You can disable cookies in your browser at any time, though some features of the site may not function as intended.
8. Updates
We may revise this policy from time to time. The effective date at the top of this page will reflect the most recent version.
9. Questions
For any privacy-related questions, reach us at info@trapmed.ca — Neptune Of The North Ltd., Quebec, Canada.
